Terms and conditions

These terms apply when you browse, buy or sell on Shipitall. Please read them before you order. Nothing in them takes away the rights you have under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. Who we are

Shipitall is an online marketplace run by:

Registered name: Shipitall (PTY) LTD
Trading as: Shipitall
Registration number: 2026/050284/07
Place of registration: Registered in South Africa with the CIPC.
Directors: Mayke du Preez
Physical address: 7 Klipkraal Crescent, LOUWLARDIA, CENTURION, GAUTENG, 0157
Address for legal service: 7 Klipkraal Crescent, LOUWLARDIA, CENTURION, GAUTENG, 0157
Phone: 0647576158
Email: admin@shipitall.co.za
Information Officer: Mayke du Preez (mayke@shipitall.co.za)

2. Shipitall is the marketplace; the seller is the supplier

Independent sellers list and sell their own goods on Shipitall. When you buy, your contract of sale is with the seller named on the listing, on the checkout page and on your invoice. That seller is the supplier of the goods. Shipitall runs the website, takes payment on the seller’s behalf as its agent, arranges Shipitall Delivery when you choose it, handles returns and disputes, and pays the seller after taking its fees.

Each listing shows the seller’s details and each shop is run by its own seller

3. Your account

You must be 18 or older to buy or sell, or use the site with a parent or guardian who is responsible for the account. Keep your password private. You are responsible for what happens on your account.

4. Listings, prices and VAT

Prices are in South African rand. They include VAT where the seller is VAT-registered. Sellers who are not VAT-registered do not charge VAT.
Delivery is not in the item price. Checkout shows the delivery cost for each seller before you pay.
Sellers describe their own items and are responsible for those descriptions. Shipitall checks listings but cannot check every detail.
A “was” price or discount badge only shows when the item really sold at the higher price for most of the last 30 days.
If a price is clearly wrong, the seller may cancel the order before it is sent, and you get a full refund.

5. Ordering and paying

You pay once at checkout through PayFast: Card, Instant EFT, Capitec Pay, Apple Pay, Samsung Pay, Google Pay, SnapScan, Mobicred, Payflex. We never see or keep your card details.
If your cart has items from more than one seller, your order is split into one part per seller. Each part is sent, delivered, returned and refunded on its own.
You will get an order confirmation by email. A seller may cancel a part before it is sent (for example when stock runs out), and you are refunded in full for that part.
To protect buyers and sellers, a few orders are held for a quick check before the seller sends them. We tell you if your order is held.

6. Delivery

Delivery options, costs, times and what happens if a parcel is late, lost or damaged are in our Delivery policy.

7. Cooling-off, returns and refunds

Cooling-off (ECTA section 44): you may cancel and return most items within 7 days after delivery, for any reason. You get the item price and the delivery fee back; you pay only the cost of sending it back.
Change of mind: after those 7 days you can still return most items up to 30 days after delivery. The delivery fee is not refunded, and you pay the return postage.
Faulty, wrong, damaged or not as described: you have 183 days (at least 6 months, as the law requires) from delivery, plus any extra warranty the seller gives. The seller pays the return postage.

The full rules are in our Returns and refunds policy.

8. The Shipitall Guarantee

The Shipitall Guarantee is extra cover from Shipitall on top of your rights. If an order never arrives, or is fake, faulty or not as described, and the seller does not put it right, Shipitall refunds you up to a limit that depends on the seller’s level:

New sellers: up to R 2 000 per seller, per order
Established sellers: up to R 5 000 per seller, per order
Trusted sellers: up to R 8 500 per seller, per order
Top sellers: up to R 12 500 per seller, per order

The Guarantee never reduces or replaces the refunds the seller or the law owes you. Read how the Shipitall Guarantee works.

9. Extra courier cover

Some sellers offer Extra courier cover at checkout for Shipitall Delivery parcels. It is optional and always starts unticked. It costs what the courier charges for the cover, with nothing added by Shipitall, and the price shows before you tick it. It is the courier’s cover passed on to you; Shipitall is not an insurer. Your refund rights are the same whether you take it or not.

10. Who pays when courier costs change

If the courier charges more than quoted because the seller declared the wrong weight or size, the seller pays the difference, never you.
If an item is faulty, wrong, damaged or not as described, the seller pays the return postage.
If you cancel within the 7-day cooling-off period, the original delivery fee is refunded to you.
Otherwise, for a change-of-mind return, you pay the return postage and the original delivery fee is not refunded.

11. Second-hand goods

Used items carry the same rights as new ones, apart from faults the seller listed. See our Second-hand goods policy.

12. Messages, reviews and your conduct

Contact sellers through Shipitall messages. Do not share phone numbers, email addresses or bank details, and never pay a seller outside Shipitall’s checkout: those payments are not protected.
Reviews must be honest and about your own order. We may remove reviews and messages that break the law or these terms.
We may suspend accounts used for fraud, abuse or breaking these terms.

13. Our responsibility

Nothing in these terms limits a right or remedy you have under the CPA, the ECTA or any other law. As far as the law allows, Shipitall is not responsible for a seller’s own promises beyond what these terms and our policies say, or for losses caused by events outside anyone’s reasonable control.

14. Privacy

How we handle your personal information is explained in our privacy policy. Our PAIA manual explains how to ask for records.

15. Complaints

If something goes wrong, see our Complaints page for how to raise it and who to go to if we cannot solve it.

16. Changes and law

We may update these terms. The version on this page when you place an order applies to that order. South African law applies. Legal notices to Shipitall go to our address for legal service above.