Complaints

We want to put things right quickly. Follow these steps; most problems are solved at step 1 or 2.

1. Tell us through the Help centre

Open a ticket in the Help centre, or use “Return or report a problem” on your order page for an order problem. Include your order number and photos where they help. The seller is asked to reply, and we reply within one working day.

2. Ask Shipitall to step in

If the seller does not answer, says no, or you are unhappy with the answer, reply on your ticket or return and ask for it to be escalated. A person at Shipitall looks at both sides and decides, usually within 2 working days. You can also write to us directly:

Registered name: Shipitall (PTY) LTD
Trading as: Shipitall
Registration number: 2026/050284/07
Place of registration: Registered in South Africa with the CIPC.
Directors: Mayke du Preez
Physical address: 7 Klipkraal Crescent, LOUWLARDIA, CENTURION, GAUTENG, 0157
Address for legal service: 7 Klipkraal Crescent, LOUWLARDIA, CENTURION, GAUTENG, 0157
Phone: 0647576158
Email: admin@shipitall.co.za
Information Officer: Mayke du Preez (mayke@shipitall.co.za)

3. The Consumer Goods and Services Ombud (CGSO)

If we cannot solve your complaint, you can take it to the Consumer Goods and Services Ombud, free of charge:

Website: www.cgso.org.za
Phone: 0860 000 272

The Ombud usually asks you to give us a chance to fix it first, so keep your ticket number.

4. The National Consumer Commission

If the Ombud cannot help, you can complain to the National Consumer Commission (www.thencc.gov.za, 012 428 7000).

Privacy complaints

For a complaint about your personal information, contact our Information Officer: mayke@shipitall.co.za. You can also complain to the Information Regulator (South Africa): inforegulator.org.za, enquiries@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.

Using these steps does not take away any of your other rights under the law.