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Privacy policy

Privacy policy

Last updated: [Insert date]. This policy explains how Shipitall collects, uses, and protects your personal information, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Who is responsible for your information

The responsible party is [Insert registered company name] (“Shipitall”), registration number [Insert], of [Insert address]. Our Information Officer can be contacted at legal@shipitall.co.za.

2. What we collect

  • Account information: name, email address, mobile number, and password.
  • Order information: delivery address, order history, and communications about your orders.
  • Payment information: processed through our payment providers; we do not store full card details.
  • Seller information (for sellers): business details, identity information, and banking details for payouts.
  • Technical information: device, browser, IP address, and usage data collected through cookies and similar technologies.

3. Why we process it and on what basis

We process your personal information to:

  • create and manage your account;
  • process orders, payments, deliveries, and returns;
  • route orders to the relevant seller so they can fulfil and deliver them;
  • provide support and respond to your queries;
  • keep the marketplace safe and prevent fraud and abuse;
  • comply with our legal obligations, including tax and record-keeping; and
  • with your consent, send you marketing about products and offers.

We rely on the lawful bases recognised in POPIA, including performance of our contract with you, our legitimate interests, compliance with the law, and your consent where required.

4. Sharing your information

  • Sellers: when you buy an item, we share the information the seller needs to fulfil and deliver your order (such as your name and delivery address). Sellers may use this information only to fulfil your order.
  • Service providers: payment processors, couriers, hosting, and communication providers who process information on our behalf under appropriate safeguards.
  • Legal: where required by law or to protect our rights, users, or the public.

We do not sell your personal information.

5. Cross-border transfers

Where personal information is processed outside South Africa (for example by a cloud provider), we take reasonable steps to ensure it is protected on a basis permitted by section 72 of POPIA.

6. How long we keep it

We keep personal information only as long as necessary for the purposes above and to meet legal obligations, after which it is deleted or de-identified.

7. How we protect it

We take reasonable technical and organisational measures to secure personal information against loss, unauthorised access, and misuse, as required by section 19 of POPIA. If a security compromise affecting your personal information occurs, we will notify you and the Information Regulator where the law requires.

8. Your rights

Under POPIA you have the right to:

  • access the personal information we hold about you;
  • request correction or deletion of your personal information;
  • object to processing in certain circumstances;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, contact our Information Officer at legal@shipitall.co.za. Requests for access to records are handled under our PAIA manual.

9. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, keep you signed in, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

10. Marketing

We send electronic marketing only where the law permits — with your consent, or to existing customers about similar products — and you can opt out at any time using the unsubscribe link or by contacting us.

11. Children

Shipitall is not intended for use by children under 18. We do not knowingly collect the personal information of children without the consent of a competent person.

12. Contact and complaints

Questions about this policy? Email legal@shipitall.co.za. You also have the right to complain to the Information Regulator (South Africa):

  • Website: inforegulator.org.za
  • Email: [Insert current Information Regulator complaints email]

This policy does not constitute legal advice and should be reviewed by a qualified attorney and your Information Officer before publication.