Help centre

Answers to the questions we hear most often. If you cannot find what you need, we are happy to help — email us at hello@shipitall.co.za.

Orders

How do I place an order? Add items to your cart and check out. Your order is confirmed once payment is received and you get an order confirmation. Because Shipitall is a marketplace, your cart may contain products from more than one seller; each seller ships their own items to you.

How will I know my order is on the way? You will receive updates as your order is processed and dispatched. Tracking details are provided by the seller who ships your item.

Delivery

Who delivers my order? Every order is shipped directly by the seller. Delivery timeframes and any delivery charges are shown before you check out.

Do you deliver nationwide? Yes — sellers on Shipitall deliver across South Africa. Availability and timing can vary by seller and location.

Returns and refunds

Can I return something? Yes. You have a 7-day cooling-off right to cancel most online purchases after delivery, and defective goods can be returned within 6 months under the Consumer Protection Act. See our Returns policy for the full details and how to log a return.

How long do refunds take? Once a return is accepted, refunds are processed back to your original payment method. Timing depends on your bank and the seller’s handling of the return.

Your account and privacy

How is my personal information handled? In line with the Protection of Personal Information Act. Read our Privacy policy to see what we collect and why.

Still need help?

Email hello@shipitall.co.za and we’ll get back to you. For a formal complaint you cannot resolve with us, you may also approach the Consumer Goods and Services Ombud (CGSO).