Delivery

Every seller on Shipitall sends your order from their own address in South Africa. If your cart has items from more than one seller, you get one delivery from each seller, and checkout shows how many to expect and what each costs. We deliver in South Africa only.

Delivery options

Checkout shows the options each seller offers for your address:

Shipitall Delivery: door-to-door delivery by our partner couriers, booked by Shipitall. You get a tracking link.
PUDO lockers: collect from a locker near you with a code.
Pargo pick-up points and Paxi at PEP stores, where checkout shows them.
The seller’s own courier: the seller books the courier and adds the tracking link to your order.

What delivery costs

Delivery is charged per seller, on top of the item price, and is shown before you pay.
Shipitall Delivery and locker prices come from the courier for your parcel and address.
For the seller’s own courier, the seller sets a delivery price.
Free delivery: some sellers deliver free when you spend a set amount with them in one order. Checkout tells you how much more to spend. When delivery is free, the seller pays the courier, not you.
If the courier charges more than quoted because the seller declared the wrong weight or size, the seller pays the difference, never you.

How long it takes

Sellers must send your order within 3 working days of payment.
Checkout shows each courier’s usual delivery time after that.
You get the tracking link by email as soon as the parcel is sent.
If a seller has not sent your order in time, you can cancel that part from your order page for a full refund.

When your parcel arrives

For Shipitall Delivery, the courier’s tracking confirms delivery.
For the seller’s own courier, please confirm on your order page when it arrives. If you do nothing, the order is marked delivered 7 days after the tracking link was added. You can still report a problem after that.

Damaged parcels

Tell us within 48 hours so we can claim from the courier. Your 6-month rights still apply. Open your order, choose “Return or report a problem”, pick “It arrived damaged”, add photos of the item, the box and the label, and keep the packaging until the case is closed.

Lost parcels

If the courier loses your parcel, you get a full refund. You do not have to wait for the courier’s claim.

Extra courier cover

Some sellers offer Extra courier cover at checkout for Shipitall Delivery parcels. It is optional and starts unticked. It costs what the courier charges for the cover, with nothing added by Shipitall, and covers loss or damage in transit up to the declared value under the courier’s terms. Your refund rights are the same whether you take it or not.

Returns

How to send something back, and who pays, is in our Returns and refunds policy.