Contact us
We’d love to hear from you. Whether you have a question about an order, need help with a return, or want to sell on Shipitall, here’s how to reach the right team.
- General & buyer support: hello@shipitall.co.za
- Order & delivery queries: support@shipitall.co.za
- Returns: returns@shipitall.co.za
- Selling on Shipitall: sellersupport@shipitall.co.za
We aim to respond to all queries within a reasonable time during business hours.
Company details
In line with section 43 of the Electronic Communications and Transactions Act, our full business and contact details are set out below:
- Trading name: Shipitall
- Registered name: [Insert registered company name]
- Registration number: [Insert company registration number]
- VAT number: [Insert VAT number, if registered]
- Registered / physical address: [Insert physical address]
- Email: hello@shipitall.co.za
- Website: shipitall.co.za
Complaints
If we cannot resolve your complaint to your satisfaction, you may refer it to the Consumer Goods and Services Ombud (CGSO), the industry ombud established under the Consumer Protection Act.